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The current economic climate and desire to streamline process is forcing organisations to “do more” with the resource they have and frontline messaging becomes essential for maintaining competitive edge as well as keeping your workforce productive and close to your customer. Mobile messaging is certainly a first pass for many companies at achieving this, and whilst ROI of messaging may not be as strong as offering CRM or business process automation, it improves corporate communication and serves to keep employee satisfaction high by enabling business critical information exchange. Whilst mobile messaging across the major groupware vendors such as Microsoft with Exchange Direct Push or IBM with Lotus Traveler might appear free, hidden costs may not arise until you try to scale the project to more than a handful of users. Considerations should include; Keeping field workers in the field The mobile world is still a very different place from the relative safety of the corporate HQ. Bandwidth is variable, and a user must still be able to work offline. Mobile devices can cause increased support overhead as a support technician has to talk quite often a non-techie end user through complex menus and process. Security Organisations need to consider what to do if the device is lost or stolen. Can they kill the device? Are they certain the device has been wiped? Can they enforce password policies on the device to give extra protection? Device Provisioning Who sets the device up initially ? Does it have to go via IT support before dispatch to the user? This is often a complex, time consuming task, especially when considering all of the variables on a smart device (Such as APN settings, Proxy settings, Home screen configuration) Visibility Who's using the service? – or perhaps more importantly who is not using the service? How can you track the assets, data usage, user location? What else can we do with the devices now they are out there? You have your users working in the field using mobile messaging; why not give them access to business systems also? You will need to consider how you can provision, deploy and maintain your mobile application infrastructure. Whichever groupware solution you choose, be it Exchange or Notes Traveler, managemymobile have solutions and services that help drive success at the perimiter of your business. These solutions include; Managemymobile Hosted Device Management – a powerful, infrastructure-free device management tool for Windows Mobile and Nokia smart devices. This allows you to provide over the air provisioning upgrade and proactive maintenance of your mobile devices, as well as deploying general policies such as device lockdown, standard “look and feel” to your mobile workforce. Mobility does not need to be a specialist subject anymore. It can become simple and manageable. Make your Mobile Exchange or Lotus Traveler deployment simple and scalable, and future proof your investment in devices and support. Provisioning services. Let us generate a standard build for your devices. Take the complexity out of provisioning. Mobile applications. We can offer advice and implementation of your business applications and messaging based upon our extensive portfolio of proven, referenceable solutions. Mobile Training. Because the success of your project depends on end user adoption, we can offer device start guides, end-user training and workshops to ensure all expectations are set. Email Us: For general enquiries -
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Call Us: Telephone (Local Call) : 0845 643 4513 Request a Web Demo: Because you might have an interest, and we know you are busy people, we are happy to offer 30 Minute Web demo's if you prefer - our technical consultants can give a quick product overview, with features and benefits. Just drop your contact details here and we will get back to you to arrange a convenient time. We look forward to your call.
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